Consumer Complaints and Recovery Fund Information

​

At EBLOCK LOANS, we are committed to providing our clients with exceptional service. However, if you have concerns regarding our services or the conduct of our mortgage loan originators, you have the right to file a complaint.

 

How to File a Complaint:

If you wish to file a complaint against EBLOCK LOANS or one of our residential mortgage loan originators, please complete a complaint form and

send it to:

Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, Texas 78705

Complaint forms and instructions can be obtained from the Department's website at www.sml.texas.gov.

For immediate assistance, you can also reach the Department through their toll-free consumer hotline at 1-877-276-5550.